Frequently Asked Questions
Expert support for your high-performance cycling journey.
How do I choose the right rim depth for my riding style?
Rim depth depends on your goals: shallower rims like the Ardennes are ideal for climbing and stability in crosswinds, while deeper profiles like the Jet series provide maximum aerodynamic advantage for time trials and triathlons.
What is the lead time for custom wheel builds?
Each HED wheelset is hand-built to order in Minnesota. Standard lead times are typically 2-3 weeks, though this may vary during peak racing seasons.
Are HED wheels compatible with tubeless tire setups?
Yes, most of our modern wheelsets feature our patented Plus rim technology, which is designed to be tubeless-ready for lower rolling resistance and increased puncture protection.
What is your return policy for performance components?
We offer a 30-day return window for unused items in their original packaging. Please note that custom-built wheels may be subject to a restocking fee.
Do you offer international shipping for global athletes?
We ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the wheelset.
What kind of warranty comes with a new HED wheelset?
All HED wheels come with a 2-year limited warranty against manufacturing defects. We also offer a crash replacement program for original owners.